The Customer Support Center allows you to provide and online based support channel for your customers/clients to use to
submit support requests. The Customer Support Center provides you will all the required items to rapaidly respond to
your customer's needs. This product can be utilized in a shared-hosting environment as well.
Current Version: 2.2 Release Date: June 1, 2005
Next Release Date (tentative): TBD
Version 2.2 June 01, 2005Enhancements:
1) Corrected translation text to Staff Area for viewing tickets.
2) Added the missing Help Files for Client Downloads and File Listings.
3) Corrected issue with Client Listing select boxes.
Version 2.1 May 25, 2005Enhancements:
1) Added paginations to closed tickets and search ticket funtions.
2) Enhanced the Delete member function for retaining ticket information for future reporting capabilities.
3) Enhanced member listing abilities from a maintenance standpoint.
4) Added scheduled task functionality for Daily Reminders for all Staff/Admin members who have existing support tickets still pending for clients.
Version 2.0 April 30, 2005Enhancements:
1) Added feature to use personalized logo in the header.
2) Added a Spanish and English language packs to be used if desired.
3) Added listing of Administrators to Admin menu.
4) Updated Forwarding function to send to an Administrator.
5) Added a File Section to allow clients & staff to download files without the use of a Support Ticket.
6) Removed all the Online Help from the database to stand alone files for easier use of various language packs.
** Extremely useful in business environments as a support channel and more...
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