Home ·  Site Map ·  Contact
MINDKEEPER SOLUTIONS
Providing solutions for your growing business ...
Thursday, October 19, 2017
..............................................

Business Solutions Provider
Manassas, Virginia

Serving all of Northern Virginia, Maryland, Washington DC and various clients from around the world.

..............................................
Customer Support Center
Proving an online support channel for your clients!...
..........................................................................

The Customer Support Center allows you to provide and online based support channel for your customers/clients to use to submit support requests. The Customer Support Center provides you will all the required items to rapaidly respond to your customer's needs. This product can be utilized in a shared-hosting environment as well.

Version Information:
Current Version: 2.2
Release Date: June 1, 2005

Next Release Date (tentative): TBD



Product History:
Version: Update:
Version 2.2
June 01, 2005
Enhancements:
1) Converted all Javascript Validation to use naming conventions rather than indexs.

Bug Fixes:
1) Corrected translation text to Staff Area for viewing tickets.
2) Added the missing Help Files for Client Downloads and File Listings.
3) Corrected issue with Client Listing select boxes.
 
Version 2.1
May 25, 2005
Enhancements:
1) Added paginations to closed tickets and search ticket funtions.
2) Enhanced the Delete member function for retaining ticket information for future reporting capabilities.
3) Enhanced member listing abilities from a maintenance standpoint.
4) Added scheduled task functionality for Daily Reminders for all Staff/Admin members who have existing support tickets still pending for clients.
 
Version 2.0
April 30, 2005
Enhancements:
1) Added feature to use personalized logo in the header.
2) Added a Spanish and English language packs to be used if desired.
3) Added listing of Administrators to Admin menu.
4) Updated Forwarding function to send to an Administrator.
5) Added a File Section to allow clients & staff to download files without the use of a Support Ticket.
6) Removed all the Online Help from the database to stand alone files for easier use of various language packs.
 

 

 

 

 

 

 

** Extremely useful in business environments as a support channel and more...

Have a suggestion that you would like to see incorporated in our next release??
Click here to send us your ideas for an enhancement.
Home · Privacy · News · Clients · Contact · Site Map


9530 Lincoln Ave, Manassas, VA 20110 - (571) 330-7349
2001-2017 Mindkeeper Solutions. All rights reserved
List for free at ManassasBysinessList.com